Ordering
Can I cancel my order?
You can cancel your order at any point before it is assigned a tracking number.
To proceed, please contact us directly to cancel your order: support@zcsupply.com
If there is already a tracking number assigned to your order number, contact customer support as soon as possible to discuss the exchange program.
What if I want to speak to someone?
We want to speak to you too!
Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 1 business day. However, please note that inquiries sent on Fridays after 3pm EST will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
ZCSupply LLC is located at 11 Boulden Circle, Suite A, New Castle, Delaware 19720, and is proud to ship internationally to the United States, Canada, and Mexico. ZCSupply LLC also has a distribution center for the United Kingdom market.
How long will it take to receive my order?
Standard ground shipping normally takes 2–5 days. Freight deliveries normally take 3–8 days. International shipping times depend on the products and destination.
Is shipping free?
ZCSupply LLC offers FREE ground shipping on most orders over $150, throughout the United States.
For orders under $150 in the United States, ground shipping is based on cart value.
For freight rates and international shipping costs, please visit our shipping policy.
Returns & Refunds
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Customers must pay for return shipping, so please save the box in case of any unforeseen concerns within the first 30 days of delivery.
To view our full policy, click here.
How long will it take to receive my refund?
The refund process typically takes 7–10 business days after your order arrives at our return center.